Studying intra-organizational dynamics in implementing supply chain partnering: a case study about work floor experiences in a Dutch housing association

Abstract

This study aims at uncovering intra-organizational dynamics in implementing supply chain partnering. Narrative techniques are used in a qualitative case study in a Dutch housing association. This study shows how project leaders of a Dutch housing association perceive relationships in the internal supply chain and the strategies that they develop to cope with these relationships. Furthermore, it is argued that key values of SCP as understood by the project leaders – such as sharing responsibilities and addressing feedback towards each other openly – are not applied in intra-organizational relationships.

Keywords:

• Housing associations,
• organizational change,
• supply chain management.

Acknowledgements

The authors thank the housing association for giving us the opportunity to perform this case study. Also, we thank the participants for their honesty and the engagement with which they cooperated.