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Abstract
Public clients have been identified as drivers of architectural, engineering and construction (AEC) industry change through their implementation of building information modelling (BIM). Yet, little is known of this implementation process and the associated challenges. This study aims to increase the understanding of what intra- and inter-organizational challenges that arise when a large Swedish public infrastructure client implements BIM to change the work practices of the actors in the Swedish AEC industry. The IT business value model allows for understanding the public client’s implementation of BIM as an IT-supported change process and for understanding the associated intra- and inter-organizational challenges. The findings show nine categories of intra- and inter-organizational challenges related to, for example, demanding BIM in procurement and creating incentives for BIM implementation. The findings show that intra-organizational challenges related to a top-down implementation of BIM, while inter-organizational challenges related to a bottom-up implementation. The impact of these challenges on the public client’s ability to drive AEC industry change by implementing BIM is discussed. The findings contribute with the client perspective to studies on BIM implementation and with an increased understanding of the challenges associated with implementing IT-supported change processes.