Exploring the connection between emotions, artefacts and institutional work: the case of institutional change for public facilities management

Figures & data

Table 1. Conceptualization of the theoretical framework.

Theoretical terms	Theoretical terms operationalized
Equipped context	Organizational and institutional context and the affect it carries
	Emotional experiences produced
Institutional work + artefacts	Actions in response to emotional experiences produced (interactions of humans and artefacts) (artefacts can be tangible, non-tangible and imaginary)

The author wishes to posit that there was no interest in individuals’ emotions per se, but rather in collective emotions i.e. the affect carried, and the emotions produced as a result of the organizational and institutional context (cf. Stein et al. 2014).

Table 2. Overview of data collection.

Interview study

Respondents Three representatives from private FM organization: specialized in renovation of the million program (Two facility managers and the head of the unit) Twelve representatives from 8 PFMOs (nos. 1–8) (line managers, managers, and facilities managers)  Line manager (head of facilities managers) PFMO 1  Head of facilities (head of unit) PFMO 2  Improvement manager PFMO 3  Head of PFM PFMO 3  Line manager (head of technical administration unit) PFMO 4  Head of PFMO 4  Line manager (head of facilities managers) PFMO 5  Improvement manager PFMO 5  Line manager (head of facilities managers) PFMO 7  Line Manager (head of facilities managers for pre-schools and schools) PFMO 6  Head of facilities at a PFM PFMO 8  Facilities strategist PFMO 8

Workshop

Participants Two representatives from project management companies working closely with PFMOs and PHCs One private consultant working with municipalities and their facilities management Representatives from 4 PFMOs (no. 2, 4, 6, 3) involved in strategic work in relation to current challenges Researcher in FM   Representative from a public housing company – Head of unit

Shadowing in FacilityUnit

Interviews Line manager Facility manager schools and pre-schools Facility manager care premises Facility strategist schools and pre-schools Head of facility unit Observations Approx. 15 h of observations including internal and external meetings, presentations Follow up with shadowed person Approx. 10 h of conversations Total number of hours shadowing including informal and formal settings Approx. 150 h

Shadowing in FacilityDep

Interviews Head of facility dep (3 occasions) Project manager energy and ventilation Project manager maintenance Observations Approx. 44 hours of observations including internal and external meetings, presentations Follow up with shadowed person Approx. 6 hours of conversations Total number of hours shadowing including informal and formal settings Approx. 50 hours

Table 3. Overview of theoretical terms and empirical observations.

Theoretical terms operationalized	Empirical observations (theoretically and inductively informed)
1. Organizational affect	Organizational and institutional setting for PFMOs and PHCs is complex, uncertain, and composed of three main organizational challenges and issues: Problems with connecting the different parts of the organization. Problems regarding collaboration with external stakeholders. Trouble with delivering the right/relevant information to the system, especially in relation to new roles and functions. The above together makes the context carry negative affect
2. Emotions produced	Anxiety and stress (negative emotions)
3. Actions in response to emotions produced	Actions to create new practices	Artefacts identified	Functions of artefacts	Result of interaction between humans and artefacts
	Developing concepts and sayings	Concepts Empty Phrases Mental barriers	Artefacts as shields	Maintaining or very little change of current practices.
	Creating new work roles and functions	Work roles
	Creating processes and reports	Reports /investigations Processes	Artefacts as soft blankets
	Crafting and implementing new IT-systems and programs	IT-system IT-program(s)	Artefacts as concrete visions of the perfect future

Stein, K., et al., 2014. Felt quality of sociomaterial relations: introducing emotions into sociomaterial theorizing. Information and organization, 24, 156–175.

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