Rather a Competent Practitioner than a Compassionate Healer: Patients’ Satisfaction with Interactions in Psychiatric Inpatient Care

Figures & data

Table 1. Descriptive statistics of the participants in the study (n = 84).

Variable	n (%)
Gender Men Women	38 (45.2) 42 (50.0)
Age, years^a	37.7 (SD 12.6)
Level of education Compulsory education Intermediate education Higher education/university	28 (32.9) 37 (43.5) 15 (17.6)
Living alone	37 (44.0)
Self-reported psychiatric disease Yes No Don’t know	50 (58.8) 17 (20.0) 13 (15.3)
Self-reported level of anxiety None Possible Probable	11 7 60
Self-reported level of depression None Possible Probable	17 19 42

^a Mean age and standard deviation (SD).

Table 2. Experiences of interaction with health care professionals according to a modified questionnaire based on the Caring Professional Scale (N = 84).

		n	Yes (1)	Mostly (2)	Neither or (3)	Sometimes (4)	No, absolutely not (5)	Irrelevant	Mean	IQR
Competent practitioner	Positive	79	36 (46)	25 (32)	9 (11)	4 (5)	5 (6)		2	1
	Informative	72	25 (35)	24 (33)	8 (11)	10 (14)	4 (6)	1 (1)	2	2
	Clinically competent	75	24 (32)	22 (29)	15 (20)	7 (9)	2 (3)	5 (7)	2	2
	An attentive listener	78	37 (48)	22 (28)	6 (8)	7 (9)	6 (8)		2	1
	Centered on you	75	23 (30)	25 (33)	8 (11)	11 (15)	6 (8)	2 (3)	2	2
	Technically skilled	77	13 (17)	20 (26)	20 (26)	10 (13)	2 (3)	12 (16)	2	2
	Respectful	77	37 (48)	31 (40)	2 (3)	3 (4)	4 (5)		1.5	1
Compassionate healer	Comforting	77	25 (32)	21 (27)	14 (18)	5(6)	8 (10)		2	2
	Understanding	80	35 (44)	27 (34)	4 (5)	10 (13)	4 (5)		2	1
	Personal	72	22 (31)	22 (31)	12 (17)	6 (8)	6 (8)	4 (6)	2	2
	Caring	75	29 (39)	21 (28)	11 (15)	7 (9)	6 (8)	1 (1)	2	2
	Supportive	77	28 (26)	30 (39)	6 (8)	7 (9)	5 (6)	1 (1)	2	1
	Aware of your feelings	72	14 (19)	19 (26)	18 (25)	9 (13)	10 (14)	2 (3)	2.5	1
	Visibly touched by your experience	73	14 (19)	20 (27)	24 (33)	5 (7)	7 (10)	3 (4)	3	1
	Able to offer you hope	76	21 (28)	26 (34)	13 (17)	9 (12)	6 (8)	1(1)	2	1

IQR = interquartile range.

Table 3. Associations between participants reported level of satisfaction with their care provider and their sociodemographic factors.

Independent variable	ß	Odds ratio (95% CI)
Gender	–0.309	0.73 (0.28–1.94)
Age^a	–0.889	0.41 (0.15–1.12)
Level of education^b	0.253	1.28 (0.38–4.37)
Living alone or not	0.518	1.17 (0.44–3.13)

Associations analyzed in a multivariable logistic regression model controlled for age and gender.

^a Age dichotomized to below or above the median 35.0.

^b Level of education dichotomized to primary/secondary school versus higher education/university .