“Qualitative evaluation of a digital software solution for documentation and training in 24-hour home care”

Figures & data

Figure 1. 24hQuAALity app.

Figure 2. Methodological approach evaluating the 24hQuAALity app.

Table 1. Example questions from all target groups interviewed along the different topics.

Category	RN (registered nurse)	24-hour Caregivers	Relatives
Usage	How did the work process change since the applications were used by 24-hour caregivers?	How has daily work changed since you started using the applications on the tablet?	How does the 24-hour caregiver integrate the provided applications into the care of your relative?
E-Learning	Which of the provided content supports the work of 24-hour caregivers and why?	How does the e-learning content support your work as a 24-hour caregiver?	What added value does the e-learning tool offer 24-hour caregivers from your point of view?
E-docu	\What content do you see supporting the work of24-hour caregivers and why?	What content is supporting your work setting and why?	What changes did you notice in the care of your relative since the 24-hour caregiver started using e-documentation?
Emergency management	What content do you see supporting the work of24-hour caregivers and why?	How did emergency management help you in case of an emergency with your client?	Which aspects of emergency management are useful in case of an emergency with your relative and why?
Communication platform	How do you use the communication platform for correspondence with the 24-hour caregiver?	How does the 24-hour caregiver use the communications platform to correspond with you?	How do you use the communications platform?
General questions regarding the applications	What changes have you noticed since the 24-hour caregivers started using the applications on the tablet?	Where do you need more support for a comprehensive use of the software solution?	What else does the provided digital solution need to further improve the care of your relative?

Table 2. Task sample from the usability walkthrough.

Due to her dry skin, Mrs. Riegler needs to be creamed with body lotion once a day. Note in the e-documentation that you applied lotion to her skin today.
Task solved?	Yes/No
If not, why not?
How did you get along with the task?	Very good/good/bad/very bad

Table 3. Example usability walkthrough.

Main category	Sub-category	Value	Quotation	Compaction	Count
E-Learning	content	interesting detailed topics; videos; lesson “first aid”	“Courses are great, especially when someone starts. I think first aid is the most important topic.” UWPB_5	suitability of the content	13
		lesson “mobilization” is not realistic; hard tests questions	“The presentation of the mobilization from bed to chair is very well presented, but in reality, people can’t move that well. With my patient there is much more to take over.” UWPB_5		4
	display	content was easy to find; log-in was easy	“Found the lesson straight away.“UWPB_3	orientation and readability	2
		lessons layout unclear; wording of course names; font too small	“Unfortunately, it is not possible to see exactly how many topics/videos are in one chapter. Therefore, it is difficult to find something specific later.” UWPB_1		3
	benefit	information centralized in one place; certificates available for download; improves German language skills; helpful for refreshing basic knowledge and further training; motivates me to complete the course	“E-learning is very good, helps me a lot in my work, it’s all together in one place, don’t have to click here and there on the internet.” UWPB_7	comprehensive learning opportunity	13
		contents are also available over the internet	„ … not sure, if I would pay money for it. It‘s all on the internet as well.“UWPB_3		1
	other topics	downtime, if answers are wrong	“When you give wrong answers, it takes too long to get on, can happen that I don’t continue learning.” UWPB_4		1