STUDYING THE EFFECTS OF STRESS ON NEGOTIATION BEHAVIOR

Abstract

Negotiation is a collaborative activity that requires the participation of different parties whose behaviors influence the outcome of the whole process. The work presented here focuses on the identification of such behaviors and their impact on the negotiation process. The premise for this study is that identifying and cataloging the behavior of parties during a negotiation may help to clarify the role that stress plays in the process. To do so, an experiment based on a negotiation game was implemented. During this experiment, behavioral and contextual information about participants was acquired. The data from this negotiation game were analyzed in order to identify the conflict styles used by each party and to extract behavioral patterns from the interactions, useful for the development of plans and suggestions for the associated participants. The work highlights the importance of the knowledge about social interactions as a basis for informed decision support in situations of conflict.

KEYWORDS:

• context awareness
• intelligent environments
• negotiation
• online dispute resolution

Notes

Color versions of one or more of the figures in the article can be found online at www.tandfonline.com/ucbs.