High-performance work system in service sector: review and framework development

ABSTRACT

Considering the emerging role of high-performance work system (HPWS) in service-oriented firms, the present review has consolidated the recent trends in HPWS literature in the service sector. The systematic literature review methodology is applied to extract 82 articles from 2006 to 2022. The MAXQDA software is used for the qualitative content analysis of the texts in the articles. Based on the literature review and qualitative content analysis, the framework is developed to conceptualize the positive and negative outcomes of HPWS in service-oriented firms. The proposed framework is backed by the resource-based view and job demand-resource model and provides insights into the research directions for the progress of the service sector.

抽象的

考虑到高绩效工作系统 (HPWS) 在面向服务的公司中的新兴作用，本综述巩固了服务部门 HPWS 文献的最新趋势。 采用系统的文献综述方法提取了 2006 年至 2022 年的 82 篇文章。使用 MAXQDA 软件对文章中的文本进行定性内容分析。 基于文献回顾和定性内容分析，开发了该框架以概念化 HPWS 在面向服务的公司中的积极和消极结果。所提出的框架以基于资源的观点和工作需求-资源模型为后盾，为服务业的进步提供了研究方向的见解

KEYWORDS:

• High-performance work system
• systematic literature review
• human resource management
• service sector

关键词:

• 高绩效工作系统
• 系统文献综述
• 人力资源管理
• 服务业

Disclosure statement

No potential conflict of interest was reported by the author(s).

Notes

1 https://www.wto.org/english/res_e/booksp_e/02_wtr19_1_e.pdf

2 *Selected research articles for review (See supplementary file for APPENDIX Table A: List of selected research articles and their description).