Artificial intelligence ethics in services: are we paying attention to that?!

ABSTRACT

Scant information exists in the literature on the ethical considerations when adopting and implementing Artificial Intelligence (AI) in services. To address this research gap, this study conducts a bibliometric analysis of 286 research articles, identified from the Scopus and Web of Science databases, on AI ethics in services. The findings revealed that most of the research on AI ethics in services is from the United Kingdom, the U.S., and China. The co-occurrence analysis further revealed that AI ethics is a complex dimension, where several ethic types are found, namely digital, business, machine, and artificial. Additionally, AI effects should be considered from micro, meso, and macro perspectives to ensure that AI systems are ethically correct. The thematic findings highlighted that for AI systems to be safe and effective in industry, they should be responsible and human-centered. Developing such systems requires defining and implementing several features, including transparency, responsibility, explainability, and accountability. Finally, the obtained findings highlighted the need for increasing awareness of AI ethics in services as well as developing regulatory frameworks and laws in this context. The findings of this study can help various stakeholders (policymakers, developers, business owners, etc.) promote the safe and effective adoption of AI in industry.

摘要

目前对在服务中采纳和实施人工智能时的伦理相关的研究还非常少。为了填补这一研究空白，本研究对Scopus和Web of Science数据库中的286篇有关服务中人工智能伦理的论文进行了文献计量分析。研究发现，大多数关于服务中人工智能伦理的研究来自英国、美国和中国。共现分析进一步揭示，人工智能伦理是一个复杂的维度，其中包括多种伦理类型，即数字伦理、商业伦理、机器伦理和人工伦理。此外，为确保人工智能系统在伦理上是正确的，应从微观、中观和宏观角度考虑人工智能带来的影响。主题分析发现为了使人工智能系统在工业中安全有效，它应该是负责任的和以人为中心的。开发此类系统需要人工智能具有多个特征，包括透明度、责任性、可解释性和问责制。最后，研究强调提高对服务中人工智能伦理的认识以及在此背景下制定监管框架和法律的必要性。本研究的发现可以帮助各方面的利益相关者（包括政策制定者、开发人员、企业主等）促进人工智能在工业中应用的安全和有效。

KEYWORDS:

• Artificial intelligence
• ethics
• responsible AI
• services
• concerns
• safe

关键词:

• 人工智能；伦理；负责任的人工智能；服务；关切；安全

Disclosure statement

No potential conflict of interest was reported by the author(s).

Data availability statement

The data that support the findings of this study are available based on a reasonable request from the corresponding author.