Workers’ experiences of healthy work environment indicators at well-functioning primary care units in Sweden: a qualitative study

Figures & data

Table 1. Occupational role of the participants at the PCUs.

Occupational role	PCU A	PCU B	PCU C	PCU D	PCU E	PCU F
Administrative staff	2	2	3	1	1	2
Physicians	3	2	2	1	1	2
Nurses	3	4	3	1	2	2
Assistant nurses	1		1		1
Occupational therapists		1		2	1
Physiotherapists		1		1	2	1
Other				1
Total	9	10	9	7	8	7

Table 2. Deductive matrix of HWE indicators.

Healthy work place indicators	Examples of quotes
Positive, accessible and fair leaders	She is the best boss I have ever had; she is outstanding.
Skilled communication	We have managed to create an environment where we do not actually whine. I do not know when I heard whining lately, so if you pick up something for discussion, yes, you may complain in pairs among ourselves, but not openly.
Collaboration/teamwork	Everybody is helpful and you do this in everyone's best interests, not for your own sake, but for everyone.
Positive social climate	We have recruited those who have, what shall I say, so to speak a gleam in the eyes and a will to do something. So that is what distinguishes us from the previous organizations I have worked in.
Employee involvement	I think it is great fun if we reach the goals, you are looking like wow now we got over 75% on this, now we have got a full pot. That way, it is great fun.
Autonomy/empowerment	There is a shared responsibility in the group and you expect everyone to take their responsibility.
Role clarity with clear expectations and goals	If you have several tasks in your role, like I have had three for a while, it divides your attention so much that it does not work so well.
Recognition	I have always liked it and enjoyed challenges. You may feel that it is hard to do it, but once you have done it, you feel satisfied and feel ‘Oh! I did it’, and then you get huge energy from this.
Growth and development of the individual at work	I have a great opportunity to develop in what I think is interesting.
Moderate work pace and workload	There is not quite enough time to do it in a good way. Yes, that bothered me a lot. I may not have time to reflect fully or check things out as much as I would like. And I also cannot take those extra seconds needed to make the meeting with the patient a little more personal.
Administrative and/or personal support at work	I get full support from the manager, so we discuss how to do it together.
Safe physical work	There is a lack of space and so, really we do need larger premises. Plus we are growing all the time and that is good, but we will not fit in the end.
Good relations with stakeholders	…satisfied patients and that each patient is unique…that you both see and listen to each patient. They should feel like they are the only patient we have.