In safe hands: a qualitative study on older adults’ experiences of a tailored primary health care unit

Figures & data

Table 1. Patients’ characteristics.

Characteristics	Total (n)
Gender
Male	6
Female	13
Age groups (years)
80–84	5
85–89	10
90–94	4
Chronic diseases
2	10
3–5	7
6 or more	2
Visits (unit for eldely)
5	7
6 or more	11
Unknown	1
Marital status
Singel	12
Married	7
Domestic care
Yes	4
No	14
Occasional	1
Use of assistive devices
None	14
Walker outdoors	3
Walker indoors and outdoors	1
Wheelchair	1
Level of education
Elementary school < 9 years	13
Elementary school 9 years	1
College	3
University	2

Table 2. Example of the analysis process.

Quotes	Coding	Subcategory	Category	Theme
Because you get there and you feel the tranquility, no urgency, nothing. Like the first time I was there for an hour, but goodness me, this can't be true!	The importance of having enough time when in contact with the unit	Structural factors promoting easy access and continuity of care.	Feeling secure as a patient	In safe hands when in need of primary health care
… it’s not loads of people running around like ants and white coats and it feels stressful, rather it's a bit relaxed environment, I would say, you get that feeling, yes … I experience it. And that’s good…	The importance of the environment for older people's experience of care
I have a treatment (laughs) right now that is not very nice but but it will be anyway because they are very nice staff, it makes a big difference.	Older people feel that they are treated kindly by the staff	PHC professionals’ positive approach
I understand that you have a lot to do, I think when I come I will be taken care of so terribly, it’s fantastic	Older people feel that they are taken care of when in contact with the unit

Table 3. Overview of categories and subcategories describing older patients’ experiences of a tailored primary health care unit.

Theme	Category	Subcategory
In safe hands when in need of primary health care	To receive the needed care	Preventive activities to identify health issues in time
		Multiprofessional competence to meet older people’s individual needs
		Support and actions from PHC professionals to meet individual needs
	To feel secure	Structural factors promoting interaction and safety
		The PHC professionals positive approach
	To be seen and participate in care	To build a mutual partnership
		To be seen as a unique person /an individual with personal needs