Issues of organizational cybernetics and viability beyond Beer’s viable systems model

Abstract

The paper starts summarizing the claims of Beer’s viable systems model to identify five issues any viable organizations has to deal with in an unequivocal hierarchical structure of five interrelated systems. Then the evidence is introduced for additional issues and related viable structures of organizations, which deviate from Beer’s model. These issues are: (1) the establishment and (2) evolution of an organization; (3) systems for independent top-down control (like “Six Sigma”); (4) systems for independent bottom-up correction of performance problems (like “Kaizen”), both working outside a hierarchical structure; (5) pull production systems (“Just in Time”) and (6) systems for checks and balances of top-level power (like boards and shareholder meetings). Based on that an evolutionary approach to organizational cybernetics is outlined, addressing the establishment of organizations and possible courses of developments, including recent developments in quality and production engineering, as well as problems of setting and changing goal values determining organizational policies.

Keywords:

• organizational cybernetics
• organizational evolution
• goal setting
• viability