How to improve patient satisfaction behavioral compliance and hospital image through nurse caring: Strategizing for healthcare during COVID-19

Abstract

We investigated the impact of nurse caring on patient satisfaction, behavioral compliance, and organization image from a patient’s perspective in the private healthcare sector in the Syrian capital-Damascus. The conceptual model can significantly explain 40, 64, and 49% of satisfaction, compliance, and organization image, respectively in a statistical manner. Responsiveness had more influence on patient satisfaction than communication skills. Friendship behavior had no significant effect on satisfaction, and behavioral compliance. The most important aspect that influenced the organization’s image was the nurse’s communication skills followed by responsiveness and service friendship behavior.

Keywords:

• Patient satisfaction
• behavioral compliance
• hospital image
• nurse caring
• Syrian healthcare

Disclosure statement

No potential conflict of interest was reported by the author. The author received no financial support for this research, and publication of this article.