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ABSTRACT
Techno-invasion refers to constant connectivity of being “always exposed” that blurs desired boundaries between work and personal life and represents an emerging phenomenon of scholarly investigation. As work-related use of information technology (IT) during non-work time leads to techno-invasion, a minimal amount is known about whether techno-invasion may engender employees’ deviant behaviors, a behavior that violates organizational norms and may be intended to harm the organization, its members, or both. Drawn upon the self-regulation theory, this study examines this relationship by focusing on psychological processes. Based on time-lagged survey data collected from customer service teams from two financial service companies in China, our results show that (1) techno-invasion is associated with self-regulation impairment (i.e., the reduction of one’s self-regulatory resources needed to control undesirable impulses), which in turn provokes employee’s deviant behavior; (2) perceived team bottom-line mentality (i.e., mindset to prioritize the team bottom-line outcomes) reinforces the relationship between techno-invasion and self-regulation impairment; and (3) IT mindfulness (i.e., employees’ focus in being creative using IT, and learning and discovering new and more efficient ways of using IT) negatively moderates the relationship between techno-invasion and self-regulation impairment, thus serving as a remedy to alleviate or prevent self-regulation impairment and employee’s deviant behavior. We explain theoretically and test empirically the impact of techno-invasion on employees’ deviant behavior, emphasizing the intermediate psychological processes and the boundary conditions that affect this relationship.
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This article has been republished with minor changes. These changes do not impact the academic content of the article.
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Notes on contributors
Yang Chen
Yang Chen ([email protected]) is a Professor of Information Systems in the School of Business Administration, Southwestern University of Finance and Economics, Chengdu, China. He received his Ph.D. in Finance and Decision Sciences from Hong Kong Baptist University. Dr. Chen’s research interests include the dark side of IT and the interaction between IT and human resource management. His work has been published in the European Journal of Information Systems, Journal of Applied Psychology, Journal of Organizational Behavior, Decision Sciences, Decision Support Systems, Information & Management, and other journals. He serves as Senior Editor for Internet Research.
Xin Wang
Xin Wang ([email protected]) is a Ph.D. Student at the School of Business Administration, Southwestern University of Finance and Economics. She received her M.S. in Global Media from the University of Warwick, Ireland. Her current research interests cover enterprise social media’s effects on employee behavior and performance.
Jose Benitez
Jose Benitez ([email protected]; corresponding author) is a Full Professor of Management Information Systems at EDHEC Business School, Lille, and Paris, France. He received his Ph.D. in Business Administration (with a concentration in IS) from the University of Granada, Spain, with a double exchange with the University of Minnesota and Maastricht University. Dr. Benitez’s research interests include the study of how firms select digital technologies and develop unique digital capabilities to execute digitally-driven business transformation initiatives to improve firm performance; the bright and dark IT impacts on individuals; and the development of quantitative research methods in the field of IS. His research has been published in such journals as MIS Quarterly, Journal of the Association for Information Systems, European Journal of Information Systems, Journal of Information Technology, Decision Support Systems, Information & Management, and many others. He serves as Senior Editor of the European Journal of Information Systems and Decision Support Systems and as Associate Editor for the Journal of the Association for Information Systems and Information & Management. He has consulted on IT development and digital transformation projects with many leading companies in Spain, France, and the USA.
Xin (Robert) Luo
Xin (Robert) Luo ([email protected]) is an Endowed Dean’s Professor of Research Excellence and a Full Professor of Management Information Systems and Information Assurance in the Anderson School of Management at the University of New Mexico, USA. He received his Ph.D. in IS from Mississippi State University. His research interests center around information assurance, innovative technologies for strategic decision-making, and global IT management. Dr. Luo has published in such journals as Information Systems Research, Journal of Operations Management, Journal of the Association for Information Systems, European Journal of Information Systems, Information Systems Journal, Decision Sciences, IEEE Transactions on Engineering Management, and many others. He serves as an Associate Editor for the Journal of the Association for Information Systems, Decision Sciences, Information & Management, and several others, and is Co-Editor-in-Chief for the International Journal of Accounting and Information Management.
Dechao Li
Dechao Li ([email protected]) is a DBA Candidate in Information Systems at the Western Business School, Southwestern University of Finance and Economics. He received his Executive MBA from that university. He is the General Manager of the Inclusive Finance Division of Sichuan TIANFU Bank Co. Ltd. in China.