Communication in Telehealth: A State-of-the-Art Literature Review of Conversation-Analytic Research

Figures & data

Figure 1. Topical organization of CA and telehealth.

Table 1. Summary overview of CA research on telehealth.

Context of Consultation	Number of Articles
Clinical Context
Primary Care	4
Secondary Care (e.g., cardiology, oncology)	20
Mental Health (e.g., psychotherapy, CBT)	9
General Counseling (e.g., drugs and alcohol)	3
Health Helpline (e.g., NHS Direct/111)	2
Care Homes	3
Telehealth
Video	22
Telephone	6
Text	12
Chat	8
E-Mail	2
SMS	1
E-Mail & Chat	1
Video & Text	1
Language
English	17
Dutch	13
Danish	4
Finnish	3
Swedish	1
German	1
Italian	1
Norwegian	1

Figure 2. Extract from CA-informed resources on video consulting for clinicians.

Figure 3. Screenshot of video consultation recorded in MS teams with the patient’s arms not fully visible during assessment.