Connected to the Organization: A Survey of Communication Technologies in the Modern Organizational Landscape

Abstract

In today's organizations, traditional and cutting-edge technologies compete for increased usage. This exploratory project provides a snapshot of the communication technology (CT) landscape by examining the use of 25 different CTs and their relations to a variety of common demographic variables. Results suggest that, although newer CTs are in use today, more traditional and established CTs such as e-mail, Internet, telephones, and voicemail still dominate the landscape.

Keywords:

• Communication Technologies
• Organizational Communication
• User Demographics

We thank Craig R. Scott, Sarah B. Feldner, Stephen A. Rains, and the reviewers for their constructive comments.

Notes

Note. A standard, Likert-type measure was used for the variables of experience, comfort, and need, ranging from 1 (very inexperienced/uncomfortable/unnecessary) to 7 (very experienced/comfortable/necessary).

Additional information

Notes on contributors

Scott C. D'Urso

Scott C. D'Urso (PhD, University of Texas at Austin, 2004) is an assistant professor in the Department of Communication Studies at Marquette University, Milwaukee, WI.

Kristen M. Pierce

Kristen M. Pierce (BA, Marquette University, 2007) is a recent graduate from Marquette University, currently residing in Huntsville, AL.