The Cyber Factor: An Analysis of Relational Maintenance Through the Use of Computer-Mediated Communication

Abstract

This study extends prior research on interpersonal communication and computer-mediated communication (CMC) to examine relational maintenance behaviors via multiple modes of CMC. As relationships are cultivated via mediated channels, this study explores whether men and women utilize maintenance strategies in differential relationships. Participants (N = 157) responded to a 40-item survey using an adaptation of Stafford and Canary's (1991) relational maintenance typology. Results suggest that, although use of maintenance behaviors has remained consistent with the advent of new technology, specific modes are utilized for different strategies. In addition, openness and assurances are utilized more by spouses and significant/romantic others, and women use more strategies to maintain their relationships through CMC than men, regardless of the type of relationship maintained.

Keywords:

• Computer-Mediated Communication
• Relational Maintenance
• Relationship Type

Notes

Note. CMC = computer-mediated communication; IM = instant messaging; TM = text messaging; SN = social networking.

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Additional information

Notes on contributors

Marian L. Houser

Marian L. Houser (PhD, University of Tennessee, 2002) is an Associate Professor in the Department of Communication Studies at Texas State University–San Marcos.

Christina Fleuriet

Christina Fleuriet (MA, Texas State University–San Marcos, 2010) is a Doctoral Student in the Hugh Downs School of Communication at Arizona State University.

Dawn Estrada

Dawn Estrada (MA, Texas State University–San Marcos, 2009) is an Adjunct Lecturer in the Department of Humanities and Communication Arts at Hawkeye Community College.