Users’ Adoption of National Digital Identity Systems: Human-Centric Cybersecurity Review

ABSTRACT

This paper establishes the current state of human-centric cybersecurity factors that influence users’ adoption of national digital identity systems (NDIDs). NDIDs are national-level security systems that provide digital identity management services for secure authentication and access to online government services. Advances in NDIDs have raised concerns about human-centric cybersecurity factors. These concerns motivated researchers to explore the human aspects of cybersecurity. This paper critically synthesizes the literature on human-centric cybersecurity factors to enrich our knowledge of why users adopt or reject NDIDs. This paper identifies a combination of trust, privacy, perceived risk, usability, flexibility, cultural and social interference, and security factors that influence the adoption of NDIDs. This study builds a multi-level conceptual framework to contextualize human-centric cybersecurity factors influencing NDIDs adoption. This paper contributes to current literature and recommends that future research should consider non-technical aspects of cybersecurity that affect NDIDs adoption.

KEYWORDS:

• Human-centric cybersecurity
• national digital identity systems
• user adoption
• human-centric factors
• literature review

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

The work has been supported by the Cyber Security Research Centre Limited whose activities are partially funded by the Australian Government’s Cooperative Research Centres Programme.