Managing reports of trouble: designated officials’ responses to reports of mistreatments initiated by service users and relatives

Figures & data

Figure 1. The selection process of reports.

Adapted from: Page et al. (2021)

Table 1. Reports initiated by service users and relatives in three themes.

	Themes
Initiated by:	Siding with organization	Siding with service user	Finding a middle ground	Total
Service users	1	12	0	13
Relatives	4	1	10	15
Total	5	13	10	28

Page, M., McKenzie, J., Bossuyt, P., Boutron, I., Hoffmann, T., Mulrow, C., Moher, D., Tetzlaff, J. M., Akl, E. A., Brennan, S. E., Chou, R., Glanville, J., Grimshaw, J. M., Hróbjartsson, A., Lalu, M. M., Li, T., Loder, E. W., Mayo-Wilson, E. … Whiting, P. (2021). The PRISMA 2020 statement: An updated guideline for reporting systematic reviews. Journal of Clinical Epidemiology, 134, 178–189. https://doi.org/10.1016/j.jclinepi.2021.03.001

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Data availability statement

The data that support the findings of this study are available from the corresponding author, [KB], upon reasonable request.