A universal enterprise manufacturing services maturity model: a case study in a Chinese company

Abstract

As the profits of manufacturing enterprises come under ever increasing pressure, the transformation of the enterprise development mode becomes urgent. The implementation of modern manufacturing services (MMS) helps to improve an enterprise's profits and enhance its competitiveness and has become one of the best ways to transform and upgrade enterprises. The implementation of MMS needs a methodology to guide evaluation of an enterprise's current service development phase and level. In this article, first a universal Enterprise Manufacturing Service Maturity Model (EMSMM) was proposed, which contains four service phases and two service levels. Second, a building methodology for the EMSMM for a specific industry was put forward. Third, an evaluation methodology for enterprise MMS phases and levels was provided. Finally, the adoption of these methods by a Chinese manufacturing enterprise was described. The results show that the EMSMM can provide effective scientific decision-making for an enterprise's current service development phase and level.

Keywords:

• modern manufacturing services
• product-service system
• manufacturing services maturity model
• services evaluation methodology

Acknowledgements

This work was supported by the National Natural Science Foundation of China (No. 51205372, No. 51275456).

The authors thank the management and technical personnel of SBC for providing assistance with the project implementation.