Organising the business processes of a product servitised supply chain: a value perspective

Abstract

This paper develops a structured method from the perspective of value to organise and optimise the business processes of a product servitised supply chain (PSSC). This method integrates the modelling tool of e³value with the associated value measurement, evaluation and analysis techniques. It enables visualisation, modelling and optimisation of the business processes of a PSSC. At the same time, the value co-creation and potential contribution to an organisation’s profitability can also be enhanced. The findings not only facilitate organisations that are attempting to adopt servitisation by helping avert any paradox, but also help a servitised organisation to identify the key business processes and clarify their influences to supply chain operations.

Keywords:

• Product servitised supply chain (PSSC)
• product-service value (PSV)
• e³value modelling
• servitisation paradox

Funding

We would like to acknowledge support from the National Natural Science Foundation of China (NSFC) [project number 71171066 & 71571056], and the Seventh Framework Programme of the European Union through Marie Curie Actions IRSES Europe-China High Value Engineering Network (EC-HVEN), [grant number PIRSES-GA-2011-295130].