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Production Planning & Control
The Management of Operations
Volume 32, 2021 - Issue 12
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Original Articles

Digitalisation and quality management: problems and prospects

Mattias Elga Department of Management and Engineering, Linköping University, Linköping, SwedenCorrespondence[email protected]
View further author information
,
Andrea Birch-Jensenb Department of Technology Management and Economics, Chalmers University of Technology, Gothenburg, SwedenView further author information
,
Ida Gremyra Department of Management and Engineering, Linköping University, Linköping, Sweden;b Department of Technology Management and Economics, Chalmers University of Technology, Gothenburg, SwedenView further author information
,
Jason Martina Department of Management and Engineering, Linköping University, Linköping, SwedenORCID Iconhttps://orcid.org/0000-0002-5702-4885View further author information
ORCID Icon &
Ulf Melina Department of Management and Engineering, Linköping University, Linköping, SwedenView further author information
Pages 990-1003 | Received 04 Nov 2019, Accepted 07 May 2020, Published online: 22 Jun 2020

Figures & data

Figure 1. Analytical framework for understanding QM roles in the various forms of value creation in digitalisation initiatives (framework built on Grönroos Citation2011 and March Citation1991).

Figure 1. Analytical framework for understanding QM roles in the various forms of value creation in digitalisation initiatives (framework built on Grönroos Citation2011 and March Citation1991).

Table 1. Firm characteristics.

Table 2. Digitalisation initiatives related to QM work.

Figure 2. Digitalisation initiatives in QM with respect to the different value creation spheres (provider, interaction and customer) and levels (process, organisation and business).

Figure 2. Digitalisation initiatives in QM with respect to the different value creation spheres (provider, interaction and customer) and levels (process, organisation and business).

Table 3. QM role categorisation in digitalised QM practices.

Figure 3. Summary of potential changes and challenges for Quality Management practitioners.

Figure 3. Summary of potential changes and challenges for Quality Management practitioners.

Overview of interviewees

Coding scheme

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