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Articles

Social welfare [law] advice provision during the pandemic in England and Wales: a conceptual framework

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Figures & data

Figure 1. Type of organisation (n = 131)

Multi answer: Percentage of respondents who selected each answer option (e.g. 100% would represent that all this question’s respondents chose that option)
Figure 1. Type of organisation (n = 131)

Figure 2. Social welfare law advice provided (n = 133)

Figure 2. Social welfare law advice provided (n = 133)

Figure 3. Level of assistance provided (n = 133)

Multi answer: Percentage of respondents who selected each answer option (e.g. 100% would indicate that all respondents chose that option)
Figure 3. Level of assistance provided (n = 133)

Figure 4. How effective is remote advice delivery in your experience during the pandemic? (n = 130)

Figure 4. How effective is remote advice delivery in your experience during the pandemic? (n = 130)

Figure 5. Most common method of communication (n = 133)

Figure 5. Most common method of communication (n = 133)

Figure 6. Has remote working affected your relationship with your clients? (n = 132)

Figure 6. Has remote working affected your relationship with your clients? (n = 132)

Figure 7. Has remote delivery impacted on your clients experience of your services? (n = 131)

Figure 7. Has remote delivery impacted on your clients experience of your services? (n = 131)

Figure 8. Conceptual framework of access to advice [during the pandemic] for providers and users

Figure 8. Conceptual framework of access to advice [during the pandemic] for providers and users