Employment of the workforce with disabilities in the hospitality industry

Abstract

A three-stage Delphi study was conducted with experts and professionals working in the fields of disability and hospitality in order to identify some basic principles with respect to employment of people with disabilities (PWD). The potential effects of employing PWD on safety, cost, efficiency, service quality and management were investigated. Potentials and limitations of people with different types and degrees of disabilities with regard to jobs in the hospitality industry were also questioned. A notable guiding principle emanating from this study is that hiring of employees should be based on merit, suitability and capability of the candidate, regardless of the presence or degree of disability. Another important outcome is that the job or task appointed to PWD should not deteriorate the disability. A common guideline expressed by the participants was that jobs which critically require a certain sense or ability are not suitable for PWD who do not possess this sense or ability even with the aid of technology or by other means. However, apart from such extreme and obvious cases, experts mostly agree that PWD can fulfill any task in the hospitality industry as long as their professional knowledge and skills fit those tasks.

酒店行业关于雇佣残疾员工的人事问题

这是一个由三个阶段组成的研究, 并由 一群酒店业从事残疾员工雇佣有关的研究的专家来完成的。该研究主要是为了找出关于雇佣残疾员工（简称PWD）的一些重要的基本原则。这包括调查雇佣PWD所用到的花费, 安全问题, 效率性, 服务质量和管理。并且关于酒店业何种工种相对于何种何程度的残疾人士碰到的潜在问题和限制性也在该文中被讨论到。该研究指出一个重要的原则, 是在雇佣PWD时需要按照员工的优点, 适合性和能力, 而不应该根据残疾的程度。另一个重要的结论是说PWD所做的工作不能使他们的残疾程度恶化。参与者普遍表示需要特定技能或思考能力的工作是不适合那些即使使用科技或其他技术帮忙都不具备该技能或思考能力的PWD的。但是, 除了一些特殊的和明显的例子之外, 大部分专家基本统一, 只要PWD的专业知识技能适合, 他们是可以在酒店业从事任何工作的。

Keywords:

• diversification
• policymaking
• corporate social responsibility
• disability
• employment
• Delphi

Keywords:

• 多样化
• 政策制定
• 企业社会职责
• 残疾
• 雇佣
• 系统化预测方法 （Delphi）

Notes

^a Estimated from the average employment ratio.