Experiences within pharmacies: reflections of persons with visual impairment in South Africa

Abstract

Healthcare access poses particular challenges to individuals with visual impairments, particularly regarding pharmaceutical products and services. In this study, we showcase how the context of a low- and middle-income country poses particularly compromising experiences within pharmacies for persons with visual impairments. The current study explores the experiences and needs of 21 participants with visual impairments within pharmacies. Through the lens of the relational ethics of care, we demonstrate, first, the importance of a trusting relationship between individuals with visual impairments and pharmacy staff as well as the responsibility that rests on participants to establish the afore-mentioned trusting relationship, and second, shameful experiences within the pharmacy, centering around threats to privacy. In many respects, a collaborative relationship between pharmacy staff and their visually impaired clientele results in a satisfactory experience for the latter. However, as far as sensitive information, services and products are concerned, participants generally feel vulnerable and uncomfortably visible.

Points of interest

• We explore the experiences within pharmacies of 21 South Africans with visual impairments.

• We demonstrate that a collaborative relationship between pharmacy staff and their visually impaired clientele leads to a satisfactory experience for the latter.

• We furthermore show that shameful experiences within the pharmacy largely centre around threats to privacy.

• We recommend training for pharmacy staff members to raise their awareness and sensitivity towards visually impaired clientele.

Keywords:

• Access to healthcare
• pharmaceutical products
• pharmaceutical services
• visual impairment
• South Africa
• interpretative phenomenological analysis

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

This research was funded by Royal Holloway GCRF QR funding via the cluster ‘Disability and Wellbeing’.