Applicability and uses of the online environment in restorative mediation: towards a digital restorative justice?

Figures & data

Figure 1. Differences in the Use of ICTs Across Restorative Process Phases.

Source: the author.

Table 1. Strategies and resources to control the communicational flow during encounter phase.

	Face-to-Face	Online
Communicational flow	− Adequation and management of the voice tone − Changing the rhythm of the interaction − Use of physical resources (writing, drawing, etc.) − Use of non-verbal cues − Physical contact	− Adequation and management of the voice tone − Changing the rhythm of the interaction − Use of platforms’ resources (raise hand, virtual waiting rooms, etc.) − Process focused on the face − Easier participation of third parties − Creative use of online platforms employed resources’

Source: the author

Table 2. Needs detected regarding the implementation and establishment of ICTs in restorative justice services.

Resources

Training

− Full computer equipment for each facilitator − Specific mediation and document management platform − Unified judicial file for referred cases − Digitization of bureaucratic referral processes − Improved internet connection at service offices − Adapted video conferencing room (large screen, meeting microphone, high-quality video camera, etc.) − Implementation of digital signature applications − Implementation of platforms for collecting user feedback and opinions

− Need for specific training on the use of video conferencing platforms − Specific training on advanced computer skills with a focus on online platforms − Training in cooperative and co-creation platforms online with potential for the restorative field − Discussion and exploration of applications and platforms with the potential to be used in the restorative field (virtual reality, gamification, etc.)

Source: the author