Figures & data
Excerpt 1. Apology prior to the start of the consultation
Excerpt 2. Apology prior to the start of the consultation
Excerpt 3. Apology prior to the start of the consultation with second surgeon
Excerpt 4. Apology prior to the start of the consultation
Excerpt 5a. Apology prior to the start of the consultation
Excerpt 5b. Apology prior to the start of the consultation
Excerpt 6. Apology in the pre-closing sequence