ABSTRACT
This study attempts to incorporate the top-down and bottom-up theories of well-being in a spa hotel context. Derived from a sample of 357 spa hotel guests in Taiwan, the results show that a person’s internal disposition as well as his or her spa experience both have positive effects on subjective well-being regardless of the duration of the stay. It is also found that travel experience and well-being have positive effects on customer loyalty. These findings have important theoretical and practical implications.
Acknowledgments
This study was supported by the grant from The Ministry of Science and Technology in Taiwan and grant number is 104-2410-H-020 −019.
Disclosure statement
No potential conflict of interest was reported by the authors.