Empirical Examination of the Role of Three Sets of Innovation Attributes for Determining Adoption of IRCTC Mobile Ticketing Service

Abstract

The Indian Railway Catering and Tourism Corporation Limited’s (IRCTC) mobile ticketing was recently introduced in India. In this study of its adoption, three competing attribute-sets are compared. This study aims to reveal the attribute-set best predicting its adoption. The research model was empirically tested and validated using SPSS. Four attributes from the Diffusion of Innovations (DOI) theory, four from the PCI theory, and four from Tornatzky and Klein’s meta-analysis significantly affected behavioral intentions. Only complexity failed to influence use intentions, and behavioral intention and riskiness significantly impacted adoption.

Keywords:

• adoption
• DOI
• IRCTC
• mobile ticketing
• PCI

ACKNOWLEDGEMENT

The authors would like to thank the Editor and the anonymous reviewers for their constructive comments and suggestions for improvement on an earlier version of this article.

Additional information

Notes on contributors

Kawaljeet Kaur Kapoor

Kawaljeet Kaur Kapoor is a doctoral scholar in the School of Management at Swansea University, Wales. She earned her bachelor’s degree in Mechanical Engineering from India and an MBA from the Swansea University, UK. Her current interest is her PhD research on the subject of diffusion of innovations. She is also actively engaged in co-authoring publications in refereed journals (TMR, JEIM, EJIM, ISM, IJICBM, IJEGR, and IJIM). To her account is also a three-year work experience as a software engineer at Accenture services, India.

Yogesh K. Dwivedi

Yogesh K. Dwivedi is a professor in the School of Management at Swansea University, Wales, UK. He obtained his PhD and MSc in Information Systems from Brunel University, UK. He has co-authored several papers which have appeared in international refereed journals such as CACM, DATA BASE, EJIS, ISJ, ISF, JCIS, JIT, JORS, TMR, and IMDS. He is an Associate Editor of European Journal of Information Systems, an Assistant Editor of TGPPP, a Senior Editor of JECR, and a member of the editorial board/review board of several journals.

Michael D. Williams

Michael D. Williams is a professor in the School of Management at Swansea University in the UK. He holds a BSc from CNAA, MEd from University of Cambridge and a PhD from University of Sheffield. He is a member of the British Computer Society and is registered as a Chartered Engineer. Prior to entering academia, he developed and implemented ICT systems, and since entering academia, has acted as a consultant.