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ABSTRACT
This article provides valuable information on the chances and the possibilities of Business Intelligence applying in organizations. Three theories—the Resource-Based View, Maturity Models, and Critical Success Factors—were used to investigate Business Intelligence issues. They provided a comprehensive view on Business Intelligence. Using a semi-structured interview method, the results from 20 organizations applying Business Intelligence are presented. Finally, based on the analysis of the literature and on the qualitative surveys, conclusions for future research in Business Intelligence are provided.
Funding
This article has been supported by a grant: “Methodology for Computer Supported Organizational Creativity” from National Science Centre in Poland, 2013/09B/HS4/00473.
Additional information
Funding
Notes on contributors
Celina M. Olszak
Celina M. Olszak, Ph.D., D.Sc., is a professor of Management Information Systems at the University of Economics in Katowice, Poland. She is a chair of the Department of Business Informatic, and a Deutsche Akademische Austausch Dienst (DAAD) and Swiss Government scholarship holder. She visited and took different courses at universities in Europe, the United States, and Australia. She has authored 10 books and over 150 academic journal articles. Her research focuses on DSS, knowledge management, management information systems, BI, enterprise resource planning, and IT-based organizational creativity. She is a member of the Informing Science Institute in the United States, the Pays du Groupe Vysegrad (PGV) Network, and the Polish Academy of Sciences.