Investigating the impact of citizens’ trust toward the successful adoption of e-government: A multigroup analysis of gender, age, and internet experience

ABSTRACT

This research particularly aims to investigate how the individual differences in gender, age, and internet experience influence citizens’ trust in e-government’s adoption. The findings of the study revealed that females are confident and have a more positive evaluation of online services compared to males. Interestingly, this study found that old people display greater trust in e-government as compared to the levels of trust reported by younger people. The results also show that internet experience influences citizens’ trust positively.

KEYWORDS:

• E-government
• citizens’ trust
• technology
• government agency
• gender
• age
• internet experience

Additional information

Notes on contributors

Latifa Alzahrani

Latifa Alzahrani is an Assistant Professor in the Department of Management Information Systems in Taif University, Saudi Arabia. She has published in academic journals, including International Business Review, and presented papers at conferences such as Business as Mission (BAM) and European Mediterranean & Middle Eastern Conference (EMCIS). She has a master’s degree in Business Information Management and Systems from Latrobe University, Australia. She also has a bachelor’s degree in Computer Sciences from Taif University, Saudi Arabia. Latifa is also a member of the Golden Key International Honour Society.

Wafi Al-Karaghouli

Wafi Al-Karaghouli is a Senior Lecturer in Brunel Business School, Brunel University London. He gained extensive experience with multinational companies. He has 12 years of industrial experience, of which one was a Blue-chip, and more than 26 years in higher education field. A qualified practitioner in Total Quality Management and in Project Management Methodology, Wafi is the founder and chair of the Middle East and Sustainable Developments Focus Group. He is also a member of the Heathrow Sector Steering Group and BCS-Project Management Group. Wafi was a Senior Lecturer in Quantitative Methods and Information Technology at Westminster Business School, University of Westminster.

Vishanth Weerakkody

Vishanth Weerakkody is a Professor of Information Systems Management and Governance at University of Bradford. Prior to his academic career, he spent several years in the industry working in multinational organizations. His research focus is centered on public sector policy making, process transformation and digital government implementation, adoption, and diffusion. He has published over 150 peer-reviewed articles on these themes and holds several R&D projects funded by the European Commission, Economic and Social Research Council (ESRC), and Qatar Foundation. He is the editor-in-chief of the International Journal of Electronic Government Research.