Business process management success framework for transition economies

ABSTRACT

This article presents business process management (BPM) framework, which considers the specific circumstances in transition economies. The analysis of 47 papers shows that in addition to common critical success factors, BPM adoption in transition economies should also consider factors such as environment, external stakeholders impact, ownership, and implementation context. The proposed framework contributes to the theory by offering a solid foundation for future research and to the practice by indicating essential constructs for effective BPM.

KEYWORDS:

• Business process management
• BPM
• framework
• critical success factors
• CSF
• transition economies

Additional information

Notes on contributors

Renata Gabryelczyk

Renata Gabryelczyk, PhD, is an assistant professor at the Faculty of Economic Sciences, University of Warsaw, Poland. Her academic experience includes research fellowships at scientific centers in Saarbrücken, Heidelberg and Constance, Germany, and Vienna, Austria. Her research interests concern business process management, ICTs, performance management, facility management, and business models. She is an author and co-author of four monographs and more than 50 scientific papers. She is a member of the program board of the Polish Certificate of BPMN at the Polish Academy of Sciences, and a member of the Technical Committee for Facility Management of the Polish Committee for Standardization.

Narcyz Roztocki

Narcyz Roztocki is a professor in the Department of Accounting at Kozminski University, Warsaw, Poland. He also teaches accounting courses at Stevens Institute of Technology, Hoboken, NJ, USA and holds a professor position at State University of New York at New Paltz, NY, USA. His research focuses on ICTs and their effects on socioeconomic development. He has published in numerous journals including Journal of Strategic Information System, European Journal of Information Systems, and Information Systems Frontiers. He is an associate editor of the journal Information Technology for Development and a senior editor for the journal Information Systems Management.