e-Government, Transparency & Reputation: An Empirical Study of Spanish Local Government

ABSTRACT

This paper examines the interrelationship between e-government, transparency, and reputation in Spanish local government. It postulates the existence of a three-way relationship, namely, that the degree of transparency in a local authority influences the reputation of that authority and that both transparency and reputation are influenced by the level of e-government service provided. The research is based on a study of 78 Spanish municipalities. The results are presented as a model.

KEYWORDS:

• e-Government
• transparency
• reputation
• local government

Additional information

Notes on contributors

Vicente López-López

Vicente López-López, PhD, is the Associate Professor of Management at the University of Santiago de Compostela-USC (Spain) in the College of Management and Business Administration. He earned his PhD in Management (Strategic Management) from the same University. His primary research interests are reputation, intangible resources, local government, and organizational performance.

Susana Iglesias-Antelo

Susana Iglesias-Antelo, PhD, is the Associate Professor of Finance at the University of A Coruña-UDC (Spain) in the College of Economics and Business. She earned her PhD in Finance from the same University. Her primary research interests are SEM, intangible resources, reputation, and econometric modeling.

Antonio Vázquez-Sanmartín

Antonio Vázquez-Sanmartín, PhD, is the Assistant Lecturer of Marketing at the University of Santiago de Compostela-USC (Spain) in the College of Economics and Business Administration. He earned his PhD in Management and Business Administration from the same University. His primary research interests are technology, e-administration usage and social media applied to government institutions. He is currently the Marketing Manager of the Hotel Management School of Galicia (CSHG).

Regina Connolly

Professor Regina Connolly specializes in Digital Health Innovation and Information Systems at Dublin City University. Her research work is highly regarded and has been recognized with several international awards and distinctions including the Villanova University Research Excellence Award of Merit and Government Information Quarterly’s Inaugural Best Research Paper Award, as well as multiple other Best Paper Awards. Her research papers have been published in top ranked international journals including Information Systems Journal, Journal of Information Technology, European Journal of Information Systems, Government Information Quarterly, Information Polity, and Information Systems Management.

Frank Bannister

Frank Bannister is a Fellow Emeritus in Information Systems in the School of Computer Science and Statistics, Trinity College, Dublin. He has published extensively including a number of books on IS evaluation and e-government. His research interests include the impact of ICT on public administration and governance and the relationships between technology, privacy and trust. He is the co-Director of the EGPA Permanent Study Group on e-government. He was founding editor of the Electronic Journal of e-Government. He is a Fellow of the Institute of Management Consultants in Ireland, a Fellow of the Irish Computer Society, and a Chartered Engineer.