Building Legitimacy and Learning Lessons: A Framework for Cultural Organizations to Manage and Measure the Social Impact of Their Activities

Figures & data

Figure 1. Impact value chain. Source: Clark et al. (2004, 7). © 2004. Catherine Clark, William Rosensweig, David Long, and Sara Olsen. All Rights Reserved. Reproduced with permission.

Figure 2. Extended value chain with evaluation purposes and corresponding evaluation questions. Source: Liket, Rey-Garcia, and Maas (2014, 182). © 2014. K.C. Liket, M. Rey-Garcia, and K.E. Maas. All Rights Reserved. Reproduced with permission.

Table 1. Different perspectives and impact level effects.

		Impact-levels
		Mission-related impact	Public good impact
Effects	Individual outcomes	√	√
	Societal outcomes	√	√

Figure 3. Successive steps to implement an impact measurement process.

Clark, C., W. Rosenzweig, D. Long, and S. Olsen. 2004. “Double Bottom Line Project Report: Assessing Social Impact in Double Bottom Line Ventures. Methods Catalog.” New York: Columbia Business School.

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Liket, K. C., M. Rey-Garcia, and K. E. H. Maas. 2014. “Why Aren’t Evaluations Working and What to Do about It. A Framework for Negotiating Meaningful Evaluation in Nonprofits.” American Journal of Evaluation 35 (2):171–88. doi: 10.1177/1098214013517736.

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