Development of Podcasts in a Hospital Setting: A User-Centered Approach

Figures & data

Figure 1. Process of development of podcasts.

The figure shows a detailed flow diagram of the process development of the three different podcasts for patients with suspected lung cancer, COPD and sleep apnea. The process is divided into two phases. Phase 1 consists of the design phase, including patients’ need for information, and phase 2 the development of podcast production and adjustment.

Figure 2. Empathy map: suspected lung cancer.

Statements from patients are marked with (P) and statements from clinicians are marked with (C).

Table 1. Podcast manuscript for suspected lung cancer

General Considerations

The target audience of the podcast The podcast is tailored for patients referred to the Diagnostic workup of lung cancer with suspected lung cancer. Patient characteristics The patients commonly experience nervousness, fear, anxiety, frustrations, physical limitations, and a sense of loss of control due to their health condition Review the empathy map as it can assist podcast speakers in gaining insight into patient emotions and needs, thereby enhancing their ability to communicate effectively and provide valuable content. Podcast development This podcast is a dialogue between a patient and a clinician, and our primary goal is to foster trust by acknowledging and addressing their emotions, as highlighted in the empathy map. Throughout this podcast, we will emphasize our commitment to providing support every step of the way and being readily available to address any questions or concerns they may have. Look through the podcast manuscript and make keywords for yourself.

Podcast contents

Intro Overall - Briefly introduce yourself and what the podcast is about. Welcome to the Medical Department’s patient podcast about what it means to be referred to the Diagnostic workup for lung cancer due to suspected lung cancer. My name is [Your Name], and I am a senior physician here at the department. Addressing Patient’s Feelings See patient characteristics. Podcast contents In this podcast, we will talk about: Why have you been referred to the Diagnostic workup for lung cancer? What should happen on your first visit? How is the examination progress for suspected lung cancer? What could you do while you wait for an answer? Summary

Why have I been referred to the Diagnostic workup for lung cancer?

Suspected lung cancer. It is important to emphasize that just because you have been referred to the Diagnostic workup for lung cancer, it does not necessarily mean you have cancer. We will delve into the reasons behind this referral to help you better understand your situation.

What will happen during my first visit?

During your first visit, you will have the opportunity to speak with a junior doctor or a nurse who will outline the plan ahead. It is crucial for us to get to know you better, which includes inquiring about your medical history, current medications, and any past treatments. Ensure that your scans have been reviewed by a specialist doctor who has developed a comprehensive care plan tailored to your needs

How is the examination progress for suspected lung cancer?

The journey through the Diagnostic workup for lung cancer typically involves four key steps: Step One: You will receive a referral to the Diagnostic workup for lung cancer. We meticulously review this referral to plan the next steps in your care. Step Two: Our dedicated secretary will reach out to you, informing you about your appointment and whether preliminary scans are necessary. Step Three: You will visit either our X-ray department or the Nuclear Medicine Department for the required scans. Step Four: Following the scans, you will receive answers as part of the Diagnostic workup for lung cancer. It is essential to understand that, in most cases, a definitive diagnosis of lung cancer cannot be made solely based on scans. Additional investigations are often needed to provide a complete and accurate assessment of your condition. We will guide you through this process every step of the way.

What can I do while I wait for an answer?

While waiting for your diagnosis, here is some valuable advice to help you navigate this challenging period:

Question Notes: Write down any questions or concerns you have. We are here to provide answers and clarity. Open Conversations: Talk openly with loved ones; their support can bring comfort and strength. Maintain Normalcy: Try to continue your daily routines; it can ease anxiety during the wait. Prioritize your overall well-being.

Summary

Briefly summarize the information from the podcast.

Table 2. Description of the steps for developing podcast for patient information

The user centered approach in making a podcast contains five steps:
Step 1: Define the purpose of the podcast	Clearly identify the goals and objectives of the podcast. Determine the specific patient information to convey and the issues to address.
Step 2: Understand your patient needs by using an empathy map in the design process	Understand your target audience by using an empathy map. Consider their demographics, medical conditions, concerns, needs, questions and preferences. Tailor your content to meet the unique needs of your patient group.
Step 3: Plan Engaging Content	Research and gather accurate, reliable, and up-to-date information related to the podcast’s topic. Consult reputable sources such as medical journals, trusted healthcare organizations, and experts. Organize your content in a logical and structured manner. Break it down into manageable episodes or segments to avoid overwhelming listeners. Duration between five to fifteen minutes. Incorporate storytelling techniques to create a narrative that captivates your audience.
Step 4: Use the empathy map in the podcast	Speak in a conversational manner and avoid complex medical jargon. Use simple and easily understandable everyday language to ensure the message resonates with patients of varying health literacy levels. Acknowledge and validate the emotions that patients may be experiencing. Address their fears, anxieties, and uncertainties to create a safe and supportive space.
Step 5: Ensure Quality Production	Invest in good-quality audio equipment to ensure clear and crisp sound. Minimize background noise or distractions that may hinder listener comprehension. Edit the podcast episodes carefully to remove any errors or awkward pauses.