The Relationships among Theatrical Components, Experiential Value, Relationship Quality, and Relationship Marketing Outcomes

Abstract

Both marketing practitioners and academic researchers have traditionally recognized the major influence that relationship quality (RQ) has on relationship marketing outcomes. Differing from previous studies, this study proposes a more integrated model by including theatrical components and experiential value in the “RQ-relationship marketing outcomes” paradigm. The structural relationships among the variables are examined by adopting a structural equation modeling (SEM) approach in the context of a theme park. The results confirm the existence of the path “theatrical components → experiential value → RQ → relationship marketing outcomes”.

Key words:

• theatrical components
• experiential value
• relationship quality
• relationship marketing outcomes
• theme park