Airline employees’ stress amidst the COVID-19 pandemic and its job-related consequences

ABSTRACT

This study identified new stressors that airline employees encounter during the pandemic in addition to the traditional stressors. In addition, this study analyzed the effects of perceived stressors on their consequences. The magnitudes of the impacts of the stressors were different before and after the pandemic outbreak. Overall, even though airline employees showed a high perception of stressors, emotional symptoms and negative mental health effects, they also demonstrated appreciation of having a job at all amid the restructuring of airline human resources and overcame the stressors by reconciling them with job instability issues triggered by the pandemic.

KEYWORDS:

• COVID-19
• stressor
• airline
• job
• mental health
• job security

Disclosure statement

No potential conflict of interest was reported by the author(s).