What Works: The Role of Confidential Integrity Advisors and Effective Whistleblowing

Figures & data

TABLE 1 Satisfaction of Reporters

	Frequency	Percent
Very satisfied	91	7.2
Satisfied	237	18.8
Somewhat satisfied	162	12.9
Neutral	123	9.8
Somewhat dissatisfied	123	9.8
Dissatisfied	227	18
Very dissatisfied	296	23.5
Total	1259	100

TABLE 2 Knowledge on Reporting Procedures and Institutions

N = 7453	No, I do not think so	Yes, I think so
My organization has an internal procedure for the reporting of (suspected) wrongdoing.	39.0%	61.0%
My organization has an integrity code in which what to do with (suspected) wrongdoing is set out.	47.7%	52.3%
My organization has a Confidential Advisor on Harassment.	33.8%	66.2%
My organization has a Confidential Integrity Advisor.	54.0%	46.0%
My organization has an Integrity Bureau or an appointed integrity functionary/coordinator.	76.3%	23.7%
My organization has a formal reporting place.	55.0%	45.0%
My organization has a whistleblowing procedure.	84.9%	15.1%
My organization provides the opportunity for its employees to report (suspected) wrongdoing to an external (whistleblowers) committee.	88.1%	11.9%
My organization provides the opportunity to report (suspected) wrongdoing confidentially so that the name of the reporter is not made public.	78.0%	22.0%
My organization provides the opportunity to report (suspected) wrongdoing anonymously, so that no one—including the information receiver—knows the identity of the reporter.	89.4%	10.6%

TABLE 3 My Organization has an Internal Procedure for the Reporting of (Suspected) Wrongdoing

		Frequency	Valid Percent
Satisfied	No, I do not think so	97	19.8
	Yes, I think so	393	80.2
Unsatisfied	No, I do not think so	312	48.3
	Yes, I think so	334	51.7

TABLE 4 Reporting of Wrongdoing

N = 2033	Yes
I have not made the information known but kept it to myself	7.0%
I discussed the information with a colleague	25.9%
I have only spoken with the wrongdoer	5.2%
Internally reported to manager	39.5%
Internally reported to CHA	4.2%
Internally reported to CIA	5.5%
Internally reported to an Integrity Bureau or an appointed integrity functionary/coordinator	3.8%
Internally reported to Work/Employees Council	7.9%
Reported to an external (whistleblowers) committee	0.3%
Reported to the Public Prosecution	0.9%
Reported to the National Ombudsman	0.2%
To a Union	4.5%

TABLE 5 Satisfied and Unsatisfied Reporters’ Agreement on Statements

	Satisfied reporters who agree	Unsatisfied reporters who agree
The CIA has a good reputation in my organization	65%	27%
The CIA is visible and well-known in my organization	55%	27%
The CIA in my organization has enough knowledge and quality	56%	24%
The CIA in my organization handles wrongdoing well	48%	18%
The CIA in my organization can protect me satisfactorily	49%	15%
The CIA in my organization is accessible enough for employees	63%	36%
The CIA in my organization has enough authority and is hierarchically well-embedded in the organization	44%	16%
I see the CIA as part of a broader integrity policy	73%	47%
It is clear to me what the difference is between the CIA and other places in my organization where I can report (suspicions of) integrity violations	48%	29%

TABLE 6 CIA's Activities

On which task do you spend most of your time as CIA?	Frequency	Percentage
Offering an attentive ear	88	66.7
Taking in a report and notifying the authorities	1	8
Advice to the reporter	9	6.8
Advices to supervisors and management	2	1.5
Informing within the organization	12	9.1
Mediation in conflicts	9	6.8
Investigating the (suspected) wrongdoing	2	1.5
(Advice about) settlement	2	1.5
Providing after-care	1	.8
(Involvement in) development of integrity policy	5	3.8
Registration and/or annual report	1	.8
Total	132	100.0

TABLE 7 Satisfied and Unsatisfied Reporters’ Agreement with Statements

	Satisfied reporters who reported to a CIA	Unsatisfied reporters who reported to a CIA
The CIA made clear whether the report could be made confidentially, and explained clearly what confidentiality means.	88%	51%
The CIA made very clear what the reporting process would entail.	54%	30%
The CIA made sure there was enough after-care after the reporting process.	48%	15%