Success factors for managing the SSBI challenges of the AQUIRE framework

Figures & data

Figure 1. The AQUIRE framework for organising SSBI challenges.

Table 1. SSBI challenges in the AQUIRE framework.

SSBI challenges for Access and Use data
(1) Difficult to access data (2) Unaware of data sources (3) Difficult to make data available (4) Takes long time to request data access (5) Multiple data sources in different environments (6) Use correct data queries (7) Control of data integrity, security and distribution (8) Policies for data management and governance (9) Prepare data for visual analytics
SSBI challenges for Data Quality
(10) Faulty data exist when making decisions (11) Difficult to correct faulty data (12) Difficult to determine right level of quality (13) Difficult to define data (14) Low awareness of using faulty data
SSBI challenges for User Independence
Access and use data: (15) Difficult to know available data sources (16) Difficult to locate data (17) Difficult to use data (18) Difficult to use many different data sources (19) Support is required to add data Low user skills: (20) Limited competence level (21) Difficult to interpret report content (22) Limited general IT skills Difficult SSBI tools: (23) Difficult to use SSBI tools (24) Users create isolated solutions (25) Give the right tools to the right user
SSBI challenges for Creating Reports
Create and change content: (26) Difficult to create SSBI reports (27) Requires lots of time and manual work (28) Difficult to change content Assure quality: (29) Difficult to assure quality of reports (30) Redundant reports exist (31) No governance of SSBI reports (32) Unsupported tools are used
SSBI challenges for SSBI education
No formal education: (33) No formal educations are given (34) Users forget how to use SSBI (35) Not using SSBI after education Low interest in SSBI: (36) Users do not see the benefits of SSBI (37) Users have different technical backgrounds

Table 2. SSBI success factors.

Success factors for SSBI implementation and use	References
To have access to valid, accurate and reliable data Addressing data quality Perceived usefulness of SSBI Show the benefits of SSBI in education Educate on technical and non-technical elements of SSBI Users have experience with traditional BI Easy-to-use SSBI tools	(Berndtsson et al., 2019; Passlick et al., 2020; Daradkeh & Moh’d Al-Dwairi, 2017; Paul et al., 2016)

Figure 2. Success factors for managing the SSBI challenges.

Table 3. Sequential application of success factors.

Success Factors	A	Q	UI	R	E
Use pilot groups Use champions Educate users			x x		x x x
Identify user groups and their data needs Allow end users to change faulty data Educate users	x	x	x	x	x
Create common data definitions Serve ready-made standard reports Educate users	x x	x	x x	x	x
Let business govern SSBI content Integrate IT in the business department Educate users			x x	x x	x

Table 4. Changing nature of SSBI education over time.

Success Factors	Education Casual Users	Education Power Users
Use pilot groups Use champions	Increase SSBI interest
Identify user groups and their data needs Allow end users to change faulty data	Navigate SSBI tools Use available data sources Awareness of data quality
Create common data definitions Serve ready-made standard reports	Use standard reports Interpret and filter data	Define and clean data Create standard reports
Let business govern SSBI content Integrate the IT department with the business	Govern SSBI content Become self-reliant Create SSBI reports	Monitor SSBI governance Learn basic business tasks Support and coaching routines

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