Figures & data
Table 1. Independent samples test.
Table 2. Evaluation of quality criteria under the customer loyalty stages.
Figure 1. General quality assessment depending on customer loyalty. Source: Authors’ calculations.
Related Research Data
Quality of hotel service, loyalty and purchase intent
Source:
Instituto Politecnico Nacional
Return on strategic effectiveness – the need for synchronising growth and development strategies in the hotel industry using revenue management
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Informa UK Limited
Drivers of customer loyalty and word of mouth intentions: moderating role of interactional justice
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Informa UK Limited
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