Examination of factors influencing employees’ adoption of mobile commerce and services in Turkey

Figures & data

Figure 1. Representation of the standardised model. Circles represent indicators; boxes represent latent factors. The causal effects are given by arrows connecting boxes and circles. Source: authors.

Figure 2. Test results. The numbers over lines represent path coefficients. Double lines represent test-supported hypotheses (p<0.05) whereas normal lines represent paths not supported by the test results. Source: authors.

Table 1. Summary of research questions and constructs.

Question/construct	Definition	Range of values
Sector	What is the sector of your establishment?	Public/private
Gender	What is your gender?	Male/Female
Age	What is your age?	21–30 years, 31–40 years, 41–50 years, >50 years
Income	What is your monthly income?	<1,500YTL, 1,500–3,000YTL, >3,000 TL
Experience (construct)	a) For how many years have you used computer/IT continuously?	a) <5 years, 6–10 years, 11–15 years, >15 years
	b) For how many years are you working professionally?	b) 0–10 years, 11–20 years, 21–30 years, >30 years
Attitude (construct)	a) What are your reasons for using mobile technologies?	a) Cost, medical/welfare, security/reliability, connection quality/service speed, content
	b) What is the approximate cost of mobile operations in your monthly expenditures (in percentages)?
		b) <%10, %10–20, %21–30, %31–40, >%40
Actual use (m- commerce)	How much time do you spend on mobile commerce?	Very much, much, average, less, very less
Actual use (m- services)	How much do you use mobile services?	Very much, much, average, less, very less

Source: Compiled by the authors.

Table 2. Profile of respondents.

Variable	Number	%
Gender	129	100
Male	89	69
Female	39	30
Unknown	1	1
Age	129	100
21–30	27	21
31–40	47	36
41–50	34	27
>50	21	16
Income (000 TL)	129	100
<2	41	32
2–3	46	36
3–4	30	23
>4	11	9
Unknown	1	1
Sector	129	100
Private	93	72
Public	36	28
m-commerce usage	129	100
Yes	55	43
No	69	53
Unknown	5	4
m-service usage	129	100
Yes	73	57
No	48	37
Unknown	8	6

Source: Authors’ calculation.