Supplier qualification for high-value goods and services in Nigeria: a comparison of qualified and non-qualified suppliers

ABSTRACT

This study set out to understand the capabilities of suppliers of high-value products and services in Nigeria. Supplier capability data were collected from almost 500 potential suppliers across 28 product categories. The findings indicate that only a small minority of potential suppliers achieved the required levels of performance and that very few companies have suitable operational capabilities or corporate citizenship behaviour. Furthermore, significant differences were found between service suppliers and product suppliers with regard to performance. The findings suggest that the majority of suppliers of products and services in Nigeria need to improve their operational capabilities and corporate citizenship behaviours, or else risk losing their ability to compete in a changing market place with new barriers to entry.

KEYWORDS:

• Suppliers
• value goods and services
• Nigeria
• competitive environment

Acknowledgement

The research team was supported by the Higher Education Research Promotion, National Research University Project of Thailand, Office of Higher Education Commission and Thammasat Business School, Thammasat University.