Strategic global human resource management: case study of an emerging Indian multinational

Abstract

With the growing importance of emerging economies, researchers call for the need to pay attention to non-Western management models with a view to developing an integrated approach. Using a case study of an Indian multinational firm in the IT industry, this article highlights the key ingredients of its success in managing a global workforce, such as diffused and empowered leadership, metrics and value driven performance and reward management and strategic mindset of the human resource (HR) function. It recommends an adaptive approach to global HR practice that facilitates cross-transfer of best practices.

Keywords:

• emerging multinationals
• India
• international HRM strategies
• information technology services industry

Acknowledgements

This study was funded by a grant from the SHRM Foundation, USA. However, the interpretations, conclusions and recommendations are those of the author and do not necessarily represent the views of the SHRM Foundation. The author would also like to thank Alexandre Ardichvili for her helpful comments in the revision of this article.