Machine infelicity in a poignant visitor setting: comparing human and AI’s ability to analyze discourse

Figures & data

Figure 1. Commemorative metamodel.

Figure 2. Research process.

Figure 3. Unsupervised machine analysis: inductive CA.

Figure 4. Supervised (seeded) machine analysis: deductive CA.

Figure 5. AI deductive results underlined.

Figure 6. Human induction − thematic abstraction.

Figure 7. Human deductive results underlined .

Table 1. Human deduction − evidentiary examples.

Construct	Respondent
Grieving	This place will draw out some emotions that you did not know you had … I have lost a brother at 19 yo [sic] who wore a uniform proudly. (SM1620)
Validating	Something all Australians can be proud of as a legacy. (SM329) This a great place to reflect on our ancestors sacrifice for our Nation. (SM1223)
Producing	I could see where the ships had been and I was thinking if only I could turn back time and say, don’t go. (F60 – participant observation) If you go here, make sure you download the apps to your phone or tablet and that you have earphones. (SM335)
Communing	… I visited with family and some French friends and we were all greatly moved by this place. (SM33) … great to see some Aussie flags on particular stones. We sang “Waltzing Matilda!” (SM189)
Assimilating	… formally [sic] serving in The Royal Navy and active within the HMS Tiger C20 Association any form of remembrance activity for ALL people effected by wars throughout the world is of interest to me. (SM873) My husband is an avid anzac [sic] devotee. He will go and see anything that showcases this era. (SM1244)
Bonding	Villers Bretonneux the town holds Australia close in its heart, some houses even display Australian flag. (SM8) … we have military experience in our family which made it more special. (SM1360)
Personalising	A group of visitors to the NAC were observed on the anniversary of the Battle of Long Tan (18 Aug) sporting regimental ties and medals.
Appreciating	‘WOW’ what a great job they’ve done with this exhibit … (SM2284)On a brilliant sunny morning, the sun was shining on the resting place of many heroes and reflecting off the names of many more. I could only whisper ‘thank you’ and tell them ‘we will remember them’. (SM23)
Learning	Our second visit … and learn new things each time. (SM409) The information and stories give a great insight into the tragedy and futility of thousands of brave men going to fight a war on a different continent. (SM1427)
Socialising	The kids really loved playing on all of the old war relics out the front − and they also loved checking the bunkers out. (SM1228) Even our small kids aged 7 & 5 enjoyed the day there. Over 3 hours but the time flies. Besides the amazing museum, there are bunkers, trails, lookouts & much much more. Our kids learnt so much & so did we!!! (SM1152)
Gathering	Our group spent a good two hours at this memorial. (SM955) Unfortunately, we may have selected the wrong day to visit, as a school group joined us, who were very respectful, but it didn’t allow for quiet reflective reading. (SM1278)