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Original Articles

A multi-perspective exploration of the understanding of patient complaints and their potential for patient safety improvement in general practice

ORCID Icon, ORCID Icon & ORCID Icon
Pages 35-44 | Received 09 Oct 2020, Accepted 02 Mar 2021, Published online: 27 Apr 2021

Figures & data

Figure 1. Breakdown of themes and subthemes.

Figure 1. Breakdown of themes and subthemes.

Table 1. Exemplar quotes from Theme 1 ‘Why patients submit complaints’ and subthemes.

Table 2. Exemplar quotes from Theme 2 ‘Management of complaints’ and subthemes.

Table 3. Exemplar quotes from Theme 3 ‘Impact of complaints’ and subthemes.

Supplemental material

Supplemental Material - Interview Schedule

Download MS Word (25.1 KB)