Evaluation of Gambler's Helpline: A Consumer Perspective

Figures & data

Table 1. Gender × gambling status frequencies at Time 1 (N=90) and Time 2 (N=56)

	Gambling status at Time 1		Gambling status at Time 2
Gender	Gambler	Non-gambler	Gambler	Non-gambler
Male	28	5	17	4
Female	36	21	25	10
N	64	26	42	14

Table 2. Means and standard deviations for gambling callers level of functioning at Time 1 and Time 2

	Time 1		Time 2
Life area	N	Mean (SD)	N	Mean (SD)	t(df)
Anxiety	64	3.35 (2.69)	42	6.50 (2.59)	6.10 (41)*
Energy levels	63	4.35 (2.38)	42	6.85 (2.08)	7.50 (41)*
Family	62	5.16 (2.69)	41	6.99 (2.44)	3.96 (40)*
Finances	64	2.81 (2.24)	42	6.02 (2.89)	6.68 (41)*
General well-being	64	4.45 (2.18)	42	6.92 (1.78)	3.67 (41)*
Mood	64	4.08 (2.46)	42	6.36 (2.07)	5.04 (41)*
Physical Health	64	4.88 (2.47)	42	6.55 (2.22)	6.19 (41)*
Self-control	64	2.72 (2.23)	42	6.74 (2.76)	3.16 (41)*
Social Life	64	4.34 (2.57)	42	6.19 (2.61)	3.63 (41)*
Work	50	5.63 (2.83)	31	7.60 (1.98)	6.54 (29)*
Total		4.24 (1.89)		6.64 (1.80)	7.42 (41)*
*p < 0.001.

Table 3. Means, standard deviations for ratings on the FUQIC at Time 1 (N=90)

Item	Mean	SD
(1) Felt understood by the counsellor	4.60	0.63
(2) Believed that the counsellor had been helpful	4.37	0.74
(3) Were satisfied with the counselling provided	4.63	0.51
Total	13.62	1.55

Table 4. Referral uptake (n=42)

	Referral received^1
Accessed service?	Gambler's Help	Gamblers Anonymous	Gam-Anon	Financial Counselling	Self Exclusion	Other^2
Yes	22	3	2	5	4	5
Attempted	3	0	0	0	0	1
No	13	4	0	8	6	0
N	38	7	2	13	10	6
1 Some participants received multiple referrals.
2 ‘Other’ includes legal aid, GP, psychiatrist, family counselling and gambling information sessions.

Table 5. Comparison between referral access at Time 2 and improvement in functioning for gambling callers (n=42)

	Improvement in level of functioning
Accessed at least one referral	No	Yes	N
No	7	12	19
Yes	0	23	23
N	7	35	42