Was the training effective? Evaluation of managers’ behavior after a leader development program in Indonesia’s best corporate university

ABSTRACT

Investing in human capital, especially in leadership development programs, has become the focus of many corporations. However, due to a lack of proper training evaluation, many companies fail to measure the impact of the training. Through evaluation, companies can also identify part of the training which still lacks and subsequently improve it. This study sought to evaluate a leadership development program held by one of Indonesia’s state-owned enterprise corporate universities, conducted on the behavior level of Kirkpatrick’s training evaluation model. With 360-degree feedback complemented by in-depth interviews of selected participants, the study found that the participants improved their leadership competencies after the training. This study gives rise to a simple and straightforward method for evaluating a leadership program.

KEYWORDS:

• Leadership development
• training evaluation
• Kirkpatrick model
• 360-degree feedback

Disclosure statement

No potential conflict of interest was reported by the authors.

Additional information

Notes on contributors

Donald Crestofel Lantu

Donald Lantu earned his bachelor and MBA degree from Institut Teknologi Bandung. He received his PhD, specializing in Leadership and Psychodynamic, from Massey University (New Zealand). Donald had published many articles in national mass medias (Bisnis Indonesia, Media Indonesia, SuaraPembaruan, Pikiran Rakyat) and journals (e.g. MBA ITB – Business Review, MBA ITB, Journal of Management Technology SBM ITB). His research covers learning and development area. He also had written 2 books, namely: Servant Leadership: The Ultimate Calling to Fulfill your Life’s Greatness; and as the second writer: Knowledge Management in the context of Learning Organization. Donald had been invited to speak about leadership in international conferences (e.g. Australia, New Zealand). Donald had many experience in delivering trainings and doing some projects particularly in Leadership area for many organizations, such as: Blue Bird Group, Bappenas, Departemen Perdagangan RI, ITB, LPIK, AP 2, Telkom, Chevron, Freeport, PTPN IV, Ciputra, Sushitei, and so forth. Currently, Donald is the Director of CIEL (Center for Innovation, Entrepreneurship, & Leadership) SBM ITB.

Haifa Labdhagati

Haifa Labdhagati is a Graduate Research Assistant at School of Business and Managament, Institut Teknologi Bandung (SBM ITB). She received her bachelor degree from Diponegoro University majoring in Management (2017). She is currently in the final year of her Master of Science in Management study at SBM ITB. Her research focus includes various aspects of learning and education.

Muhammad Wafi Razanaufal

Muhammad Wafi Razanaufal received his bachelor degree from School of Business and Management, Institut Teknologi Bandung (SBM ITB). Upon his degree completion, he works at Financial Services Authority (Otoritas Jasa Keuangan) of Indonesia.

Felicia Dwirahma Sumarli

Felicia Dwirahma Sumarli is a Psychologist of Psychology Industry and Organization. She holds a Master's degree in Psychology from Maranatha Christian University (2017) and a Bachelor of Psychology from Maranatha Christian University (2013). She became an assistant lecturer at the Department of Psychology at Maranatha Christian University in 2010 and has joined School of Business and Management, Institut Teknologi Bandung (SBM ITB) since 2018. She holds certification of assessment center and behavioral interview event (BEI). She was also a part of Center for Innovation, Entrepreneurship, and Leadership (CIEL) SBM ITB.