Designing the Invisible: An Introduction to Service Design, by Lara Penin

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Notes on contributors

Ida Telalbasic

Ida Telalbasic (PH.D., FHEA) is a Lecturer at the Institute for Design Innovation, Loughborough University London, contributing to research, teaching and enterprise activities in the area of Service Design Innovation and Strategy. Her current research is on service ecosystems for entrepreneurship with a focus on acceleration and incubation activities, deploying a design-driven approach for community development projects with a focus on social entrepreneurship and social innovation. Ida's enterprise activities include developing scaling-up methodologies for social enterprises (in collaboration with The Young Foundation, NESTA, Social Innovation Exchange), creating toolkits for building impact case studies (World Bank), mentoring start-ups (FFWD), and organizing Global Service Jams for both academia and industry. She is a Program Director for the Entrepreneurial Design Management program and a visiting lecturer at Central Saint Martin's College (Innovation Management) and Ravensbourne (Business Design) in London.

Spyros Bofylatos

Spyros Bofylatos is a course instructor in the Department of Products and System Design Engineering of the University of the Aegean with a degree in design engineering. His research interests include design for sustainability, social innovation, craft, co-design, open design, service design, critical thinking and disruptive practices. His work is based on creating meaningful dialogue between the theoretical framework, physical artefacts, products of the design process and the society in which those ideas manifest.