A Sustainable Business Model for Public Service Organizations?

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Corrigendum

Notes

This editorial essay is the result of ongoing work by the editor and his colleagues over the past decade. It summarizes the direction of this work and suggests an agenda for the future of our research community.

1. One discrete area where services theory has been applied to some extent is that of health services management (e.g., Wright and Taylor 2005). However, this application has been primarily applied rather than theoretic or analytic and has also had almost no impact upon the mainstream discipline of public management.

2. A full discussion of the ‘public value’ framework is beyond the scope of this essay. For a more detailed explication, see Benington and Moore (2010).