Hospitality Employees’ Future Expectations: Dissatisfaction, Stress, and Burnout

ABSTRACT

This study aims to explore the relationship between future expectations of Turkish hotel employees and employee burnout. A survey with 260 hotel employees across Turkey measured whether employees expected their current levels of stress to increase or decrease in future. Those employees who showed signs of burnout syndrome were the ones who expected their current levels of stress to increase in future. The demographic factors such as age and education also related to stress and satisfaction levels of the employees. The findings point out that hotel employees tend to be more satisfied with their jobs at the beginning of their careers, in spite of the higher levels of perceived stress. The study has significant implications for human resource management activities and organizational climate.

KEYWORDS:

• Employee burnout
• employee morale
• hospitality
• human resource management
• learned helplessness
• stress
• stress expectation
• tourism