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Original Articles

Towards a Model to Measure the Quality of Environmental Sustainability: The Hospitality Environmental Scorecard

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Pages 44-58 | Received 18 Feb 2008, Accepted 18 Dec 2008, Published online: 05 Mar 2009
 

Abstract

This paper sought to develop a tool called the Environmental Scorecard (ESC) with which managers, executives, board members, and share holders, could quantify the environmental and financial impact of the company as a whole, as well as specific environmental initiatives undertaken by the company. The ESC tool can help to promote environmental quality to stakeholders including hospitality owners, stockholders, managers/employees, and also customers interested in improving and maintaining the quality of the environment. The balance of this paper describes how this tool was modeled after Kaplan and Norton's (Citation1992) Balanced Scorecard—a tool that assesses the quality of a firm's financial and guest performance.

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